Can't record call audio

Can't record call audio

Postby Customer Feeds » Mon Jul 03, 2017 3:13 pm

Hello,
Im working in a test for aPoC for a client, and I have just installed the community edition of Data Synergy Voice Add-In for Vugen.

So far, works great, I was able to register to the SIP, and make a phone call to my office number. (and my office phone rings).
Now, I want to add a new step: a "Talk" box to the flow, which should just record the answer.

But when I run it, I recieve this error:

Im running this on a VuGen 12.02 in a Windows Server 2008 R2 Enterprise.

Code: Select all
Starting action Action.
Ending action Action.
Starting action CallFlowGraph1.
Register : invoking...
Register : successfully invoked
Notify: Data Point "Register time, sec" value = 0.4690.
Make Call to 'XXXXXXXXXXX' ('llamada de prueba') : invoking...
Make Call to 'XXXXXXXXXXX' ('llamada de prueba') : successfully invoked
Notify: Data Point "MakeCall time, sec" value = 1.3261.
Wait for Answer 'llamada de prueba' : invoking...
Wait for Answer 'llamada de prueba' : successfully invoked
Notify: Data Point "WaitForAnswer time, sec" value = 5.3773.
'DTMFSender' on call 'llamada de prueba' : invoking...
Error: (0): System.IO.FileNotFoundException: Could not load file or assembly 'DSP_CLR.dll' or one of its dependencies. The specified module could not be found.
File name: 'DSP_CLR.dll'
   at RtpStack.Audio.AudioRtpReceiver.OnStart()
   at RtpStack.SingleSocket_DrivenMediaChannelBase.Start(IMediaChannelStartCondition start_condition)
   at CallFlowFramework.Nodes.Talk._startMediaAsRequired()
   at CallFlowFramework.Nodes.Talk.DTMFSenderStrategy.Start()
   at CallFlowFramework.Nodes.Talk.OnInvoke(ICall call)
   at CallFlowFramework.CallFlowNode.Invoke()
   at Script.VuserClass.CallFlowGraph1() in c:\Users\dbuzzalino\Documents\VuGen\Scripts\PruebaIVR\CallFlowGraph1.cs:line 32
Abort was called from an action.
Ending Vuser.


Any ideas?

thanks in advance
Last edited by Customer Feeds on Mon Jul 03, 2017 4:27 pm, edited 1 time in total.
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Posts: 7
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Re: Can't record call audio

Postby Support Group » Mon Jul 03, 2017 3:19 pm

Thank you for your enquiry. Please download and install VC redistributable using this link: http://download.microsoft.com/download/0/5/6/056DCDA9-D667-4E27-8001-8A0C6971D6B1/vcredist_x86.exe

Normally, it is installed with Vugen. However it’s not always the case. Version 12.02 of Vugen is knowт not to have that. Please install, then restart Vugen.
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