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Data Synergy Community Support • View topic - Calls to Avaya Session Manager

Calls to Avaya Session Manager

Calls to Avaya Session Manager

Postby Customer Feeds » Mon Jul 03, 2017 5:28 pm

Quick question,

Can my simulation be originated from SM(Session manager) which is again a SIP request or Data Synergy allows only SBC call simulations.

If call can be simulated from SM, does procedure on scripting remains the same such as pbx settings and others.
Customer Feeds
 
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Re: Calls to Avaya Session Manager

Postby Support Group » Mon Jul 03, 2017 5:29 pm

Hi, Data Synergy can place calls directly against Avaya Session Manager as it supports SIP – I can confirm that.
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Re: Calls to Avaya Session Manager

Postby Customer Feeds » Mon Jul 03, 2017 5:33 pm

Thanks for the update, as part of new approach we are simulating SIP calls directly to Session Manager - bypassing SBC and other pre-systems.

So could you please confirm do we need to do any additional change in settings in PBX or during scripting or something with related to tool.
Customer Feeds
 
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Re: Calls to Avaya Session Manager

Postby Support Group » Mon Jul 03, 2017 5:35 pm

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Re: Calls to Avaya Session Manager

Postby Customer Feeds » Mon Jul 03, 2017 5:35 pm

Thanks for the below clarification!!

Can you please give me more clarification on Username field(is that an username to access Session Manager) ?

I remember Customer phone number to be mentioned in ‘Line ID’ field during your webinar.

So Username field and Line ID is quite contradicting from your below explanation. Kindly brief.
Customer Feeds
 
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Re: Calls to Avaya Session Manager

Postby Support Group » Mon Jul 03, 2017 5:37 pm

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Re: Calls to Avaya Session Manager

Postby Customer Feeds » Mon Jul 03, 2017 5:38 pm

Am currently working on CTI POC with Data Synergy and Load Runner 12.50 and trying to invoke an Outbound Call. With respect to the scenario am currently facing an issue when connecting to Session Manager(though getting success response) but the call does not reach required destination(i.e IVR).

When analyzing the Session Manager trace, the Source Port(My Script from LR) is dynamic - which changes every time when it reaches SM, whereas the SM requires the static port by default.
Is it possible that can I assign a static port in my LR Script?
Customer Feeds
 
Posts: 7
Joined: Mon Jul 03, 2017 2:56 pm

Re: Calls to Avaya Session Manager

Postby Support Group » Mon Jul 03, 2017 5:41 pm

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